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Job Opening: Surgery Scheduling Counselor – Full Time Days

The Surgery Scheduling Counselor is responsible for scheduling patients’ surgery, (including out of town surgeries) and giving patients detailed information and instructions on their pending surgery or medical tests.  They verify medical insurance coverage and advise patients of their insurance benefits and the costs involved with the procedures.

FULL TIME – Mon – Fri

Education or Training: Must be a high school graduate.  Counselors are strongly encouraged to take and pass the Certified Ophthalmic Assistant test within 18 months of being in position.

Must be able to communicate effectively with patients and the public.

Knowledge and Experience: Previous work experience in medical insurance, patient collections or other clinical training or certification is highly preferred.

 

DUTIES AND RESPONSIBILITIES:

  1. Counsels ophthalmic patients regarding their upcoming surgery, reviewing lens options chosen by their physician, insurance coverage, costs, required pre-operative medical tests and the time and place of the surgery.
  2. Schedules and tracks ophthalmic surgeries maintaining caseloads by physician for optimum efficiency.
  3. Is responsible for coordinating schedule changes and cancellations and notifying all parties.
  4. Prepares patients’ charts including all required documentation without error and delivers them to the hospital or ambulatory surgery center two days before the surgery.
  5. Obtains verification and pre-certifications of medical insurance coverage on each patient allowing enough time so that surgery schedules are not interrupted.
  6. Communicates insurance coverage information with patients and researches and answers patients’ questions about costs and charges.
  7. Collects deposits and establishes payment plans with patients.
  8. Works closely with hospitals and ambulatory surgical centers ensuring that questions and problems relating to the procedures are addressed and resolved.
  9. Works closely with Eye Clinical staff to obtain the necessary medical information needed to get surgeries approved by the insurance company.
  10. Enters patient data into the computer system regularly and without error.
  11. Adjusts surgical templates as needed to accommodate physicians’ schedules and caseloads and follows up to reschedule cancellations as needed.
  12. Schedules post operative examinations with the Ophthalmologist or Optometrist.
  13. Is responsible for knowing the work schedule, observing work hours and maintaining a good attendance record.  (See attached attendance and punctuality requirements.)
  14. Attends in-service programs as directed or required.
  15. Establishes and maintains effective working relationships with physicians, patients, employees, supervisors and the public. Exemplifies the Company’s Five Star Program.
  16. Follows all corporate and departmental policies and procedures and complies with the Employee Handbook.
  17. Performs other tasks as needed or directed.

 

 

Posted August 14, 2024

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    Read this section carefully. Your signature certifies to these procedures.

    This application will remain active for 30 days. I understand that to be considered for employment after that time, I must complete a new application form.

    I certify that information given by me is true and correct. I understand that falsification or omission of any information on this form or in a personal interview may result in my termination, whenever discovered by the Company. I authorize the Company to make such investigations of my employment, financial, medical and other history as it deems necessary. I also authorize my past and present employers, schools and all other persons to respond fully to any such inquiries from the Company, and I release all such persons from any liability in responding to such inquiries.

    I understand that I may be subject to a pre-employment medical screening, after receiving a conditional offer of employment, and must meet the qualifications for the positon, with or without accommodation, before being permitted to commence work. I understand employment is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States.

    If employed, I agree to abide by all rules, policies and procedures of the Company. I understand and agree that, if employed, my employment is at-will, for no definite or permanent duration, and may be terminated by either me or the Company at any time without notice or cause. I understand that no one has any authority to change these terms of my employment, or to make any contrary agreement with or promises to me, except in writing by the Chief Executive Officer.

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    WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Federal laws and regulations prohibit discrimination in employment practices based on age, race, religion, sex, national origin, military status, disability or sexual preference.

    Premier Medical Group, Inc complies with the American with Disabilities Act and offers reasonable accommodations to all qualified persons with disabilities.